December 27, 2016

In a coaching session the other day, I told my client, “Well, consider you’re not a very good listener.”  She tensed up a bit, and I could see that she wanted to argue (which, by the way, if you’re coaching someone, you should be having lots of moments like these; you’...

December 7, 2016

I can’t tell you how many times I’ve heard a company leader complain that their various departments don’t work together for the good of the company.  When performance isn’t meeting expectations, sales blames customer service.  Production blames sales.  And so on.  It c...

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