July 18, 2018

 Photo by Benjamin J. DeLong

I was having a conversation with the VP of HR of a very successful company that has a very strong culture.  One reason he gave for that was they are able to balance being kind while maintaining accountability.  I had to think about this, and...

July 2, 2018

II'm testing this approach with a client right now.  My invitation to you is to start testing it as well.  The data aren't in, but given what I know about people, it should work.  Don’t worry; it’s easy. 

If you’re a business leader and your business is i...

May 22, 2017

You’ve been there.  One of your employees (or someone else you depend on for something) isn’t meeting expectations, and you’ve got a choice.  You can tolerate it and hope that the problem will fix itself on its own - that they’ll discover on their own that their perfor...

December 27, 2016

In a coaching session the other day, I told my client, “Well, consider you’re not a very good listener.”  She tensed up a bit, and I could see that she wanted to argue (which, by the way, if you’re coaching someone, you should be having lots of moments like these; you’...

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