July 18, 2018

 Photo by Benjamin J. DeLong

I was having a conversation with the VP of HR of a very successful company that has a very strong culture.  One reason he gave for that was they are able to balance being kind while maintaining accountability.  I had to think about this, and...

February 6, 2018

Every year Gallup releases their “State of the American Workforce Report,” and every year it shows approximately the same thing:  about a 1/3 of the workforce is committed to and enthusiastic about their job, about half are doing what it takes to get by, and the rest a...

August 29, 2017

I was recently in talks with a prospective client about how my company might help them with employee engagement. They’re in the health care industry, and the company operates a number of provider locations, each of which essentially provides the same service.  I was br...

June 26, 2017

I make cold-calls.  I almost never reach the person who I really want to talk with on the first try.  Thankfully, a lot of the business that I can really help still have actual people answering the phones.  I love it when this happens.  First, I get to talk with an act...

June 19, 2017

This will be short and sweet.  I want you to think back to the last time you tested gravity.  That is, when was the last time you tried to do something that would only be possible if Earth’s gravity were suspended?  I can guarantee that if I were asking this question t...

May 30, 2017

However you feel about baseball (I happen to love it) at some level, it is objectively ridiculous. Think about it. What would you say if I said, “I have a job for you. I want you to stand by this pentagon while that guy throws hard balls at you as hard as he can. Don’t...

May 22, 2017

You’ve been there.  One of your employees (or someone else you depend on for something) isn’t meeting expectations, and you’ve got a choice.  You can tolerate it and hope that the problem will fix itself on its own - that they’ll discover on their own that their perfor...

May 14, 2017

In this article, we’re going to quickly cover taking things for granted, and specifically what’s going on behaviorally when we’re doing that to people (or they’re doing it to us) and how it both drives, but also constrains performance.  And we’ll start (as we often do)...

February 7, 2017

Business owners and business consultants like to talk about driving results.  I personally love the metaphor.  Whenever I use it, I imagine driving a BMW over a mountain highway, quickly and comfortably cutting around slower moving trucks and cars, eating up miles, bla...

December 7, 2016

I can’t tell you how many times I’ve heard a company leader complain that their various departments don’t work together for the good of the company.  When performance isn’t meeting expectations, sales blames customer service.  Production blames sales.  And so on.  It c...

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